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National Consumer Helpline

June 1, 2012 | Posted in Central Government
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Consumers are real kings of an economy and to protect and promote the rights and interest of all consumers in India, Government of India has many provisions, along with a wide range of Consumer Forums where consumers can lodge their complaints in case they are cheated or have been victim of any unfair practice. The law has been laid down to prevent that businesses from running that are engaged into any fraud or malpractice.  To safeguard the Consumers Rights in India, Consumer Protection Act was brought into force first by the Indian Parliament on December 24, 1986. In the year 2003 some modifications were made into the original Act and the new Act was came into effect on March 15, 2003. For the Redressal of Consumers’ Disputes and grievances, judicial machinery has been set up at central, state and district level. At present, there are 629 District Forums, 35 State Forums and the Consumer Protection and National Consumer Disputes Redressal Commission at the centre. National Consumer Helpline provides a 24×7 Customer Care Number where consumers can call to seek information or advice regarding their consumers problems arising in the products and services such as electricity, banking, automobiles, water, education, medical, transport, LPG, credit cards, postal, courier, telecom, home appliances and hospitality to name a few. National Consumer Helpline Number is mentioned below.

National Consumer Helpline Number

National Consumer Helpline Toll free Number: 1800-11-4000 (BSNL/MTNL)
National Consumer Helpline Number: 011-270065000
National Consumer Helpline SMS: <Name><city>to 8800939717

Jago Grahak Jago’, a campaign run by the Ministry of Consumer Affairs of India has given a meaningful contribution towards creating awareness about consumer rights in India. The campaign has given a strong thrust to Consumer Awareness Programs in all nooks and corner of the country. It campaign has proved to be a milestone in consumer movement in India. National Consumer Helpline established in the premises of Delhi University with official support from the Department of Consumer Affairs, Government of India and with the monetary aid from Consumer Welfare Fund offers great assistance. The one of its kind, NCH is dedicated to provide solutions to the problems of consumers arising from everyday’s dealings and transactions with retailers or other service providers.  For consumer related affairs one can contact to National Consumer Helpline. National Consumer Helpline Contact Details are given below, along with the Address of NCH.

National Consumer Contact Details

Address: A Public Service Project of University of Delhi, Department of Commerce,
Delhi School of Economics, University of Delhi, Delhi – 110007 (INDIA)
Email: info@nationalconsumerhelpline.in
Website: www.nationalconsumerhelpline.in

The mission of National Consumer Helpline is to provide Telephonic Advice, Information and Guidance to empower Indian consumers and persuade businesses to reorient their policy and management systems to address Consumer Concerns and Grievances adopting world class standards. It support and safeguards the rights of consumers in variety of ways including guiding them in finding solutions to problems pertaining to products and services, developing consumer awareness about their rights and responsibilities, providing consumer information about companies and authorities and to provide a platform to the consumers where they could get their voices heard by filing complaints against defaulting service providers. National Consumer Helpline empowers Indian consumers by making them use available Consumer Grievances Redressal and various Consumer Courts spread across the length and breadth of the country.

Comments (14)

  1. H.B.Krishna Chary

    Mr.Pranab Mukherjee
    President of india

    CC:Mr.Narendra Modi
    Prime minister of India

    Sub: Ban Cow Slaughtering at hyderabad

    Dear Sir,

    India has 80% hindu population worship cows as goddess sacred animal use for agriculture purpose also.

    The world largest cow killing factory is at patencheru hyderabad in 400 acres of land owned by congress party member.

    Chief minister KCR allotted 75% subsidy to distribute sheep/goats but allowing killing cow slaughtering at alkabir patencheru. TRS administration officials receiving bribe.

    The High Court must give judgement to close down alkabir cow slaughtering factory at patencheru hyderabad. There is no ban on importing cow flesh.

    Thanking you,

    write to me email id ;hbkrishnachary@yahoo.co.in


    H.B.Krishna Chary
    Caring for indian sacred animals
    Contact number : 91-9948329309

  2. anjan kumar routray

    I have been cheated by two fraudsters who have opened their accounts in SBI,Chembur,Mumbai bearing current account No31978707857 nd cheating amount of 3,52,000 was deposited online by me and in the sb account No.31894676401 at SBi,Churachandpur,Manipur in which cheating money of 93,600 was deposited.How can I get back my money from these fraudsters.I have reported the matter to Chairman,SBi,Mumbai,but no action is being taken by him for return of my money.What shall I do.

  3. Raghunath

    A) I ordered for a pair of shoes worth Rs 1399/- and received delivery after payment on 22 May 13.
    B) On opening the package i find a pair of sandals instead costing Rs 499/-
    C) I spend the next three hours trying to get through their call centre trying to lodge a complaint.
    D) I finally get through to a senior executive ( Sumit if i recall correctly) who promises that the wrong article will be collected next
    day (23 May 13).
    E) I call up on 23 May 13 & fortunately the same guy picks up who says that someone will come & replace the item
    I have reached the end of my patience. I request the company to refund my money & take back the wrong products delivered with immediate effect as they have caused me immense mental & physical harrassment,
    . I am still waiting.I find that to compound their negligent & unprofessional attitude they now send me this mail saying that the complaint has been resolved.
    Pl help

  4. National Consumer Helpline

    National Consumer Helpline Complaint Registeration

    click this URL:- http://www.nationalconsumerhelpline.in/Consumer_register.aspx

    • Naseem Arshad Khan

      Dear sir
      Myself Naseem Arshad Khan has applied for
      personal loan to HDFC BANK. My application was accepted on
      3rd of dec 2013 and gone for various verification . An agent from your bank has called me on 16th dec to do final
      procedure i m submitted the three blank cheque with signature for bank security and all loan document fillup of bank requirement and said that money will be transferred to
      your account in two days . but at last due to any of the reason final
      status shows that application for loan was rejected due to my residential area in negative position. I am very much in need .

      Loan reference no- 26509780 .
      My Account no-05891140061754 ,
      Branch -HDFC BANK -IMT Manesar Gurgaon, Haryana
      My contact-9953876151


      tatasky ID: 1078178488
      sir , Rs.45 har mahine GAME ke mere a/c maise kat rahe hai muze abhitak pata nahi tha pls abhise aaj se GAME ke paise katna band kardo.pls lum sum Rs.1000 kate hai vo bhi mere a/c mai jama karvado

      • Sir
        tatasky ID:1078178488- Mere ghar mai TV conection hai. sir mai Rs.200 ka recharge karvata hu to pura mahina nahi deta hai 20 se 21 die chalta hai,sir thode din pehle mumbai se mere upar phone aaya ki aapka Rs.45 per month GAME ka kat raha hai,sir maine asi koi game rakhi nahi hai..tataskywale meri dhyan bahar ye paise salo se kat rahe hai.pls sir aap muze help karo tatawalose saruat se mera statement magao..pls my mo.9979172977 pe masage dena sir pls sir


    I recharged my mob 9867025993 with rs250 in the last month ie in 26th feb 2013.
    My no was active till 25th feb, due to netwk prob. I visited airtel store at
    chakala nr bhagatsingh colony Andheri east, mumbai 59.They issued me new
    sim card **8991921210266678575SHLR-1. till date they ve not bothered to activate my sim.

    Sir I ve been visiting the above stores on daily basis to pay obeisance to Airtel.
    All these days they kept repeating of activating Now after a mth the store ppl
    Mohammed and sharat claim that no 9867025993 is under investigation which
    quite shocking & disgusting

    In spite of Bal hvng 250 bal in mob and having issued new sim on 28th Feb 2013
    Ie more than a mth ago claiming investigation n that too after issuance of new sim card
    Difficult to understand.
    Need help, help and help

  6. Anand Kumar

    All India Medical Council ,
    Sub.- For make a Complaint Against Doctor
    i want to now the proper way for make any compalint against any doctor so plzz expln this in a clear way
    Anand Kumar

  7. raksha

    Recently we visited chickmagloor ,karnataka.There went to plance kalahatti water falls.I purchased Limca bottle from shop called manjushree tiffin center.Bottle was filled with some adultrated drink I have kept the bottle with ingredients with me and have also take photo of the shop .I want to register complaint against the same as he is playing with peoples life even after charging 40 rs for 30 rs bottle

  8. kulkarni abhay

    shiri.rashtrpati sahab meain ek handicape student hun mera education m.com,tally hua hai main ek garib pariwar se hun maine ab tak central govt,state govt mein job ke liye handicape quta se bahut bar aplay kiya hai aur exam bhi diya hun par usaka jawab hi nahi aata meain ek bharat ka sachha nagrik hun meain bhi apne bharat ke liye kuch karna cahata hun please meri help kare from:kulkarni.a.m tq.udgir.dist.latur. maharashtra [india]

  9. lucky

    this is regarding real apple juice tetra pack when i poured it in my glass some kind of webs were seen floating in that glass please contact me i want to give sample to health department my number is 9872526650

  10. gautam maitra

    The PMO Office,
    Govt of India

    I am writing this complain after noticing that Reliance Fresh is collecting more than what is stamped on the packed product of third parties that they are selling. For instance, vide my reliance card no. 6048631061421924 cash memo ref no.c5201#0179 16:01:55 6OCT2012 S02218 R002 purchased one unit of BORNVITA 5 STAR MAG packet where MRP was stamped as Rs 163. But in the bill the same product was billed for Rs171/- at it’s Paldi franchise in Ahmedabad.And the franchise is refusing to refund.
    I have kept the container as evidence in support as evidence and the practice they follow is that RFID is picked up at the billing counter.

    As per law of land, collecting more than what is on Label is a punishable offence.And while searching net, I find I am not alone who has been cheated on similar way. In fact there are thousands who are charged more than MRP. Would request through you for refund of the difference from Reliance Fresh management along with a token compensation of Rs 1001/ on account of customer harrashment.

    We would hope that the concerned ministry under PMO’s direction would direct Reliance Fresh to suitably compensate the consumer.


    Gautam Maitra

  11. H.B.Krishna Chary

    Mr.Pranab Mukherjee
    President of India

    CC: Ministry of Health and Industries
    CC: Director of ESIC (Delhi)

    Sub: Remove Salary restriction on ESI (Employees state Insurance) facility

    Your Excellancy,

    This message was prepared by me on behalf of private employees salary crossed above Rs.15000/-

    Scope : To increase the salary restriction to Rs.30000 or totally remove the restriction on ESI facility.

    India is a developing country with industrialised states . Most of the workmen have been crossed above Rs15000/-.
    The employers are provideing the health cards. The health insurance in india has lot of loopholes because the coverage has contains lot of restrictions .
    for eg. if the insured or dependants gets the cataract, the coverage will be benefitted after 3 years. if the Knee joint pains occurs the coverage will benefitted after 5 years. Like this there are so many restrictions.
    Therefore , small type or minor injuries or out patient cases , there will be no coverage on the health insurance.
    The insured person facing lot of problems to provide medical treatment to the dependants.

    The state government of india also have peoposal to provide AROGYASRI to the private employees (Conditions apply). The arogyasri health card system will be benefitted in case of major and critical diseases only. If the arogyasri coverage includes minor and out patient cases, then the scheme will be OK . If the arogyasri scheme not applies to minor cases, the scheme will not be benefit to the employees.

    My suggestion and request you to remove salary restriction on ESI Facility . The ESI facility will cover all minor , out patient , major and critical cases.

    Therefore, definatley if the salary restriction removed , definately the ESI hospitals will be developed and equipped with equipments all over the country.

    Hopefully, the above suggestion/feedback will benefit the private employees in our country. The demand and service of ESI hospitals will be developed as soon as possible.

    Kindly forward the message to the concerned department of officials .

    This is for your information, I am facing the above problem and the health card is not worked to provide treatment to my dependents

    Contact number : 91- 9948329309

    H.B.Krishna Chary
    Safety Officer
    Saraca Laboratories Limited

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