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Hitachi AC Customer Care Number

May 15, 2012 | Posted in Air Conditioner
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Hitachi AC Customer Care Number is one of the most convenient ways to establish contact with the customer care staff of Hitachi.  Air Conditioners from this brand are getting very popular amongst Indian households. If you are also planning to buy one, we provide you with the Customer Care Number of the company. You can use Customer Helpline Number to locate Hitachi AC Showrooms in your city and get information on Hitachi Air Conditioners Price and other detail. We also provide you with the toll-free number of the company where you can get information about Hitachi Air Conditioner ServiceHitachi Home & Life Solutions India Ltd. is a subsidiary of Hitachi Appliances Inc., Japan. It is a listed company at BSE & NSE exchanges. Since its beginning HHLI has targeted on creating and providing high-quality products coupled with technological innovations that promote the overall success of the community. HHLI produces various types of items such as Room Air-Conditioners and Commercial Air-Conditioners, and also deals in VRF Systems, Rooftops, Chillers, and Refrigerators. HHLI has always developed technologically innovative and advanced equipments and has been ahead of the competitors in presenting modern principles and functions in air-conditioning due to its excessive spending on R&D.

Hitachi AC Customer Care Number: 079-3532-4848/ 079-3041-4747

HHLI with devoted group of experienced technicians, and with a better knowing of the regional industry circumstances, is the best example of Indo-Japanese cooperation. Head quartered in Ahmedabad (Gujarat), the company’s factory at Kadi (Gujarat), is among the ten Hitachi Air Conditioner units globally. With a complete set up potential of 400,000 units in a year, HHLI is amongst the top air-conditioning companies in India. It has a strong countrywide distribution consisting of 18 Offices, 159 Exclusive Sales and Service Dealers, more than 1000 Showroom Dealers and 350 Service Centres.

Hitachi AC Head Office Contact Details

Address: Hitachi Complex, Karan Nagar Kadi, Dist. Mehsana – 382727
Contact Number: 91 -02764-277571

Hitachi AC Registered Office Contact Details

Address: 9th Floor, Abhijeet, Mithakhali Six Roads, Ahmedabad – 380006
Contact Number: 079-26402024, 26401128

Hitachi AC Corporate Office Contact Details

Address: A-15, Mohan Co-operative Industrial Estate, Mathura Road, New Delhi
Contact Number: 011 -26991361/62/63

Comments (48)

  1. Suraj Rawat

    Dear Sir
    This is to inform you that we have purchase a Hitachi window AC on 29/05/2014. After that we went on holidays for a month. When we came back from holidays and tried to run the AC, it didn’t work. I registered a complaint on 29/06/2014. A technician came after 3-4 day after some observation he told us to resolve the same next day but after that he didn’t come. I have repeatedly made a complaint at your Customer Care no. but nothing has happened so far (15 days passed).
    I feel I have been cheated by the company. We are your customers and had paid good amount for your product, in return we don’t expect such harassment from your part. I have already registered a online complain to consumer court for my money back. If my AC will not get replaced with another new one asap because it did’nt work a single day, i will take this issue further to court.
    Complaint # 14062901289
    Model No: REV513HUD HITACHI 1.1T SUMMER QC AC

    Suraj Rawat
    Mob: +91 9818675442

  2. Dhamendra singh

    Dear sir,
    I am a new costumer of your top brand top service
    I have parched a new machine its delivered but still I am waiting for installation
    Service centre raised request no also : 14062602996 As call customer 48 Hr while time required is okay
    But still waiting for call i have time limit tomorrow moving out of station its not fix when to come back
    I tried 50 times for the service : 07932449243 and 0732440908 only ringing no answer and customer care nothing can do their going on system upgrading
    My expectation your label of brand and service at list on call when they will come they will coming or no.
    My request raised on Friday still waiting for call today tomorrow Sunday weekly off Monday may be in progress so what meaning of within 48 Hr installation campaign

    Requested to look into the matter and resolve the same as soon as possible.

    Regards
    Dhamendra singh
    9898398148

  3. Dr Anil Kumar

    I PURCHASED WINDOW AC 1.2 HITACHI , 01/05/2014, FROM STARTING IT IS NOT WORKING PROPERLY, I HAV COMPLAINT MANY TIME BUT THERE IS NO RESPONSE TILL NOW,
    EVERY TIME CUSTOMER CARE PERSON SAY WE FORWARD U REQUEST TO MY OFFICER WHO IS OFFICER THAT NOT LISTEN THERE CUSTOMER
    ITS SEVRCIC WORST

  4. Amul Nair

    Guys,
    Hitachi AC’s service system is worst !! I don’t why Japanese create such a fuss when we export a product in their country when they cannot offer a good product overseas and backup service support in India…..? Don’t buy and say Bye to Japanese Brand !

  5. Neal

    Guys, Do not buy Hitachi…Ever. Worst service. I was unable to get in touch with their call center till date. I have been trying for a week.

    • sanjay

      I agree with Neal. I have also been tryin to reach them since last 5 days.Once I could connect and was diverted to four persons and still my Ac could not be connected.

      I am quite happy with Carrier / Voltas (my previous AC) but mad a blunder of buying Hitachi this time. This is only one month old product an no one is listening. It is really pathetic.

      My stong recommendation to viewers – ” NOT TO BUY” HITACHI AC. This is my worst experince.

  6. Hitachi AC Price

    Hitachi Air Conditioners Price List in India

    Hitachi RAU424ETD Ace FMS 2 Ton Split Air.. Rs. 50,906
    Hitachi RAV518HTD Summer QC 1.5 Ton Window.. Rs. 33,699
    Hitachi RAW218KTD Kaze Plus 1.5 Ton Window.. Rs. 25,138
    Hitachi RAU518HTD Ace CO 1.5 Ton Split Air.. Rs. 41,254
    Hitachi RAU318HTD Kaze Plus 1.5 Ton Split.. Rs. 35,588
    Hitachi RAU424HTD Ace CO 2 Ton Split Air.. Rs. 48,761
    Hitachi RAU514ETD Ace FMS 1.2 Ton Split Air.. Rs. 38,524
    Hitachi RAU518ETD Ace FMS 1.5 Ton Split Air.. Rs. 43,789
    Hitachi RAU318HTDD Kampa Plus 1.5 Ton Split.. Rs. 34,624
    Hitachi RAU412HTD Kaze Plus Split 1 Ton Air.. Rs. 31,104

  7. Vivek Christachari

    Non attendance of COMPLAINT since 14/9/13 (MORE THAN 80 HOURS EXCEPT SUNDAY)
    Hide Details

    From

    vivek christachari

    To

    customercare@hitachi-hli.com

    Respected Sir,

    With reference to the above cited subject, it is to bring to your notice that i VIVEK CHRISTACHARI is your loyal customer. I am having 3 units of Hitachi Split AC (One pcs- 1.5 ton & Two pcs- 1.2 ton). I am facing problem in 1.2 ton split ac (Not working at all) (In warranty) which was purchased from RAMESH CORPORATION, AHMEDABAD. I have initially registered my complaint as well as service call on 14/09/2013 and since then i have been following up so many times(On 17/09/2013 – 6 times almost & on 18/09/2013 – 2 times) with your customer care executives on the telephone no. 079-30414747. In spite of the same there is no response or follow up from your service team. I have been continuously following up with them they just replied that your complaint has been escalated to the service team, however no response is received from the service team. At the ahmedabad service station contact no. 079-32440908 & 079-32449243, no one is receiving phone.

    Further, It is to inform that AC is installed at my clinic near my house and we are facing so much problem due to fault in AC. I am in pathetic situation and this is hampering my business as it is not not attended by your service station since 14/09/2013 Saturday morning 11.00 a.m.

    In this context, it is requested to look into the matter and resolve the same as soon as possible.

    Regards,

    Vivek Christachari.
    9904402706

  8. Dr Wadhwani

    Hi we are from delhi. HITACHI HAS BEEN THE WORST AC/ EXPERIENCE IN OUR LIVES…NEVER EVER BUY HITACHI…

    We bought hitachi window ac last year. It has already stopped working twice..once the front electronic panel stopped responding to the remote…somehow we got it repaired by a local person as despite making numerous calls, nobody came to repair it though it was still in the warranty period….but this time, the fan has stopped working. for this we had complained a month back, since then, we have made at least 100 phone calls to the customer care, customer greivance cell (01132961233), service manager and their corporate office in delhi but it seems our voice falls on deaf ears. I have been told that probably my dc motor of fan is not working..and somebody will attend to it or give a call back…however, it has been a month now and everytime the answer is….sir, the motor is yet to come from gujrat, the moment it comes, we will come and repair it…every time they say sir its a promise that by next week your problem will be resolved…we take guarantee that it will be repaired but till date, nobody has come to even see as to what is wrong, nobody ever called back and its been a month now in this heat that we are living without AC. i even wrote mails..but no use. This was the first AC we had bought..and we were so happy…and now i feel that i wasted my hard earned Rs. 30,000 on this AC and really feel sorry for myself and curse the moment when i bought it. Also, as the motor of this AC is apparently different from other ACs, even a local AC wala cannot repair it…this is how these people cheat on you…despite us still being in warranty period..,,,false assurances everytime…i have left all hopes now…BUT PLEASE I REALLY REQUEST NEVER EVER BUY THIS AC UNLESS YOU WANT TO GIFT IT TO AN ENEMY OR MAYBE EVEN THEN NOT..AS IT IS NOT WORTH IT EVEN FOR FREE…

    Dr Wadhwani

  9. A K Chaturvedi

    From: Ajay Chaturvedi
    To: customercare@hitachi-hli.com
    Sent: Tuesday, 13 August 2013 8:55 PM
    Subject: Non attendance of repair since 20/7/13 for AC

    I hv purchased Hitachi Window AC 5 star Summer model RAV518ESD from M/s AM Cool Engineers, sector-110 NOIDA
    on 16/5/2012 vide sale invoice Book No. 01 S.No. 021 dtd 16/05/2012
    Same hs got defective on July’12 and I hv complained on 19/07/2013 & Complaint No.13072002058 issued on 20/7/13,
    AC could be attended after lot of persuation on 23/07/13 and estimate given for DC motor for replacement.
    Since then every day I am booking complaint on toll free and other number no c/No. being issued nor repair were
    materialised till date(13/8/2013)
    It is a matter of great concern
    intervention is solicited from seniors of Hitachi for and expedite action else may like to move consumer court. This mail may be treated as notice
    Expect and early reply
    Ajay K Chaturvedi
    C-80/2 Kendriya Vihar sector-82 NOIDA contacted 011 4060 5252 no responce

  10. A K Chaturvedi

    complained on 20/7/13 checked on 23/7/13 could not repair till date

  11. vinny Chawla

    Dear Sir / madam

    As I have Compalin For An AC , But Still No Response Had Been Given By Ur Engineer , I Have Talked To your executive , he Always Denys , Please Cinfirm When it Would be Done OK ,

    As The Mechanic Had Taken The Spare parts And Till Not he Had Changed , So I Request u To Please Do As soon As Possible

    My Add

    Mr Sharika Eneterprises Pvt Ltd
    B-124 Sector -67 nodia 201301

  12. Rajesh Mittal

    From my experience, i cam say that never buy a Hitachi product. First they sell all the defective appliances in the Indian Market and then they don’t bother to attend to customer’s complaints. I have purchased two split ACs in 2010. Soon after installation both the AC’s started giving problems. They were not cooling. I have full doubts that their compressors were defective. Service personnel jut fixed them somehow for the first year. From that year onward, it has been an ordeal to get the complaints registered( it is a great surprise that company like Hitachi doesn’t has a toll free number to register the complaint. When you try to register the complaint, it takes almost 20-25 minutes to register your complaint) and get the fault rectified. Most shabby company, Waste products and pathetic customer service.

  13. sudhir kotak

    I entered into AMC on 8/6/2012. contract no 365.in mumbai the service was done onthat day.there after no service.no followup..when my a/c stopped it was attended after lot of pursuation and follow up.I have requested to extend the contract for non full fulfilment of the service qty per anum but no response.inspite of repeated reminders by phone and mail.
    the service of hitachi is not upto the mark.the smaller company like “carrier” and “videocon” are giving better service and prompt.
    Regards

    sudhir kotak

  14. BIkramjit Singh

    Last Year we have installed a Window AC in our Home.While searching for a Service Helpline number of Hitachi,I called up at Toll Free number 1800 102 0092.there some lady told me that this is Hitachi Television division,you need to call 079 –3532 4848 for AC service queries.

    Here When I called up first there was a message that this number is temporary out of service,then in my second attempt…the message was this number is busy……I tried this number for approx Half an hour and then I got the line connected,and I spoke to Manpreet….after giving her the details the phone get disconnected….after after trying for another 5-10 mins,I again get connected to helpline and this time it was prashant…..again after having my details call again got disconnected.

    Now I am trying but the message is that this number doesn’t exist or this number is temporary out of service or this route is busy.

    Being a Good name in the industry,We expect much more from Hitachi.

    Please help

    Regards

    Bikramjit Singh
    +91 9815005050

  15. anuj kumar singh

    Dear Sir / madam

    As I have Compalin For An AC , But Still No Response Had Been Given By Ur Engineer , I Have Talked To S K Enterprises , Miss Priyanka She Always Denys , Please Cinfirm When it Would be Done OK ,

    As The Mechanic Had Taken The Spare parts And Till Not he Had Changed , So I Request u To Please Do As soon As Possible

    My Add

    Mr sachchidanand rai

    Flat No 202 Maa Sambhawi Vatika

    Ashiana More Bailly Road patna

  16. KISHOR KUMAR GOENKA

    Sir
    I am an Hitachi 1 Ton AC user.
    I have problem that my remote control is not working due to this I am unable to operate the AC.
    No Proper Cooling & other adjustment can be done.
    I called your toll free no many times and on 29.04.13 I online registered a complaint vide no 13042901500 dated 29/04/2013.
    Message delivered that asap technician & support persons will attain you.
    Again I called up on 10.05.2013 on toll free no. 079-3532-4848/ 079-3041-4747 Madan response that our technician will attain you asap.
    Again I called up on 18.05.2013 on toll free no. 079-3532-4848/ 079-3041-4747 Madan response that our technician will attain you asap & one reminder complain is loged.
    Sir, please help me out of this problem.
    Address:

    MR.KISHOR KUMAR GOENKA
    MONI TOWER FLAT OWNER
    BLOCK-B, FLAT NO.: 1/D NEAR GOVT. HOSPITAL
    NEAR GOVT. HOSPITAL BARBIL
    AT/POST: BARBIL, DIST: KEONJHAR
    Dist: KENOJHAR, BARBIL, ORISSA.
    PIN: 758035
    Mobile Number: 9437045184
    Email ID: kishorgoenka@rediffmail.com

    Type of AC:

    AIR CONDITIONER-SPLIT
    SPLIT AC-1.0T HITACHI IOTA
    1.0 OUT-WARRANTY
    SERVICE 28/04/2013
    HANDSET NOT WORKING
    I REQUIRED A TOTAL SERVICING WHERE AS MY REMOTE
    IS NOT WORKING REQUIRED A NEW PIECE

  17. surat

    Sir
    I am an Hitachi 1.5 Ton AC user.
    I have problem No Proper Cooling and I called your toll free no and registered a complaint, no 13042301542 dated 23/04/2013.
    The technician came and charged Rs. 550/- for service and informed that there was a problem in voltage and stabilizer. , but as on date there is an technician so he would inform when the voltage was proper.
    Waited till 24/04/2013 and after several phone calls was asked to re register the complaint.
    No 13042503468 dater 25/04/2013 with same problem.
    Still informed that the problem in stabilizer. now i changed new stabilizer for proper working but we have found same proble.

    Now this is my third complaint for same problem and registered no is 13042802637 dated 26/04/2013 they assured me that we will provide trained technician . (This means all the electrician are fake).
    ok technician come and say that Display/thermostat problem in your AC. Today is 06/05/2013, ten days since my first complain and neither your technician,
    nor service centre people are able to address the problem.
    Thus is a highly irresponsible behaviour. Please solved my problem as soon as possible otherwise i will go consumer court for same.

    Some question –

    Q1. Why are u wasting my 3000 rs for new stabilizer.
    Q2. why you have untrained technician/electrician.
    Q3. Why my problem not solved till date.

  18. Sabu Nair

    My name is Sabu Nair R/o House No.70, Pocket -5, Sector -2, Rohini, Delhi-85 has complaint my split Air conditioner vide model no.RAS517IRD (I CLEAN MODEL) dated 2nd of may 2013 and my complaint no. is 13050200616 on 3rd of May an engineer visit my residence and he said to me that your I clean mode is not working the I clean Brush is damage i will change the brush tomorrow . My ac is not working due to the damage of I clean .

    after 5 days is over there is response about the complaint. Daily i call minimum 10 calls from your customer care no. 35324848 about this matter the people said to me that the engineer will attend today. Delhi s temperature 41 degree and the cust.caree officers have no updation/ idea about this matter.

    42 days old new born baby is in my house . All my family is suffering from heat . what can i do ? It is a very bad experience to me to purchase Worlds No.1 brand ac. I purchase this ac on 27.03.2011. I asking you to how many times/ days to solve my problem please I request you to solve my problem as soon as possible.

    its a request

    regards

    SABU NAIR
    9810438650

  19. varada

    I need I use for Hitachi a.c.

  20. Roysten

    Hi,

    Please note that i have called up the customer care on 3rd May’13 to service my ac REF NUMBER 13050303173 and NO ONE HAS STILL COME…

    I have paid RS40,000 and NO ONE CAN NOT BE bothered to come and service this is very very annoying

    I have updated my new address as below to the agent who answered my phone:

    Sai Padmavathy Orchard
    2nd Floor Flat Number B2
    New No.3, Old No.2
    Kamraj Nagar,3rd Street
    Choolaimedu
    Chennai- 600094
    Mobile: 9884308666

    This is very poor service.

  21. Anindita Dutta

    I have complained u about my 1.5 ton Inverter split AC on 29th March, 2013, there after on 31st March, 2013 & 7th, April, 2013 your (good for nothing) technician again visited my house, they have taken the PCB & motor under their custody. after long effort they were in vain, I have realized that U havnt any technician for repair the Inverter AC in Kolkata, Ur technicians hav assured me that problem will solved within 3 days, But 11 days passed, No fon call I hav got, Till now I am in real Dark. I hav 2 go to consumer court further if u fail to assist me.
    complain no. 13022802801 dt. 28/02/2013.
    So my humble request to you to kindly resolve the problem at your earliest.
    Kuntal Dutta (Anindita Dutta)
    9836111157

  22. Neha choudhary

    I lodged a complain regarding my ac not working 25days before but still your technician has not turned around till date. I am fed up by calling your customer care number. In future i will suggest everybody not to buy any product of hitachi. Extremely bad customer service. with this scorching heat ac is not working. its terrible.

  23. vikas singhi

    2nd Mail
    On Tue, 23/4/13, Vikas Singhi wrote:

    From: Vikas Singhi
    Subject: Re: Fw: Serious Complain
    To: customercare@hitachi-hli.com
    Date: Tuesday, 23 April, 2013, 1:40 PM

    HI
    Thank you for asking your service person to call us @ 1.00 pm & he committed to come @ 4.00 pm but till now he have not come for service. Please let me know is this the way your complain registration department is working. As they said on 18th I.e booking of complain that the problem will be solved with in 8 working hours. Do the needful immediately that the problem must be solved by today or tomorrow the picture will be differ.
    Service person number: 9094154741.

    Regards
    Vikas singhi

    — On Tue, 23/4/13, customercare@hitachi-hli.com wrote:

    From: customercare@hitachi-hli.com
    Subject: Re: Fw: Serious Complain
    To: “Vikas Singhi”
    Date: Tuesday, 23 April, 2013, 9:19 AM

    Dear Sir,

    Thank you for writing to us.

    It seems that you have inadvertently provided incomplete contact details. Could you please let us know your address and contact details so that we can reach you to resolve your concern.

    Please reply to this email with the following details, so that we can register your request and look into it.

    Name:
    Complete address:
    Tel No.:
    Mobile No.:
    Model No. of your AC:
    Date of Purchase:
    Name of the dealer from where you purchased:
    Complain:

    We look forward to receive the above information so that we can resolve your concern at the earliest.

    Warm Regards,
    Binay
    Hitachi Home & Life Solutions (India) Ltd.

    Vikas Singhi
    04/23/2013 08:06 AM
    To
    customercare@hitachi-hli.com
    cc

    Subject
    Fw: Serious Complain

    Regards
    Vikas singhi

    Ist Mail
    — On Sat, 20/4/13, Vikas Singhi wrote:

    From: Vikas Singhi
    Subject: Serious Complain
    To: customercare@hitachi-hii.com
    Date: Saturday, 20 April, 2013, 10:52 AM

    Invoice no ;AABCA2392KST001, Order no :1498 29/06 2012

    Hello,
    My name is Vikas Singhi, Cnt No : 98407 – 24097, Address: 1089, PH Road, Flat no: 1302, A-Block, Sankeshwara serenity Apt.,Vepery, Ch-7.

    My refrigerator is not working from past 5 days, I log a complain to your customer care number on 18th April 2013 @ 9.00 pm the person said your complain has been registered & the person will come in 8 working hrs but no one yet has come. Refrigerator is still under guarantee as your products are most durable and I have purchased two refrigerator at the same time and each of approx. 85000 and I don’t want that the companys name spoils due to me . I have Small kids at home 1 yr & 3 yr old , If any thing happens to the kids then you know what could cause . So I want you to take my complain seriously & take immediate action & send your service person at given address immediately

    copy to consumer court : icrpc.india@gmail.com

    Regards
    Vikas singhi

    3rd mail
    this is too disgusting now you company people only know how to make fool of people, while selling the product your sales person insist the customer on service that any service will be carried out within 10 working hours ,this is bullshit now my refrigerator is lying dead from last 10 days and the company is not at all bother about it this is now hi time and i have already sui a case against you in the court this is for your kind information ,you make people begger if they buy your product this the last mail to you and if you cannot fix the problem within 10 working hours if not than we shall meet in the consumer court
    vikas singhi

    4th Mail on 30.04.2013

    We have been informing you by mail continously for the past 10 days about not working of refrigerator which was bought only last 6 month back with lots of promises of good services after sales from the dealer but now we realize the fact that we have been made fool of buying a refregerator of Rs.80k
    Is this the way of giving services to the consumer.
    No service engineer have ever called or contacted about the problem.

    Take this as final notice that if the rectification of the refrigerator is not done within three working then we have no other option to file a case against your company in consumer court for deficiency in service and mental agony caused.

    cc.The Hindu,
    The Times Of India
    Rajastha Patrika

  24. sonu

    hi…………..I have register for installation of window ac on 25.04.13……….But still it is not installed nor any information left for me…………..I called customer care center again and again……………but all are put reminder only no any installation call……………..

  25. R.K Monga

    Sir, I am resident of Moti Nagar, New Delhi . This is to inform you that our for Air conditon is due, I also have regidtered a complaint in ur nearest custmer care centre 5 days before but due to negelence of your people i have not recevied your services. This shows that hitachi services are very poor and in future it will not be reccomended to buy this product. kindly look into this matter our refference nimber is 13042403463 dated on 24-4-2013.

  26. Naresh Singh

    Hitachi AC Price List

    Hitachi Ace Cutout RAU010HPD|0.9 Ton|5 Star|Split Air Conditioner: Rs.25990*
    Hitachi Sugoi RAU518HSDD|1.5 Ton|5 Star|Split Air Conditioner: Rs.37240*
    Hitachi Kaze Plus RAU318HTD|1.5 Ton|3 Star|Split Air Conditioner: Rs.36900*
    Hitachi Ace Square MRAU518KSD|1.5 Ton|5 Star|Split Air Conditioner: Rs.56990*
    Hitachi Kampa RAU318KSDD|1.5 Ton|3 Star|Split Air Conditioner: Rs.32090*
    Hitachi RAU010HQDP|0.9 Ton|5 Star|Split Air Conditioner: Rs.25000*
    Hitachi Sugoi RAU514HSDD|1.2 Ton|5 Star|Split Air Conditioner: Rs.33190*
    Hitachi i-Clean RAU514ISD|1.2 Ton|5 Star|Split Air Conditioner: Rs.38190*
    Hitachi Sac Kaze RAU318KRD|1.5 Ton|3 Star|Split Air Conditioner: Rs.31990*
    Hitachi i-Clean RAU518ITDA|1.5 Ton|5 Star|Split Air Conditioner: Rs.48450*

  27. KARANSINH SOLANKI

    TO
    concerned,
    I bought hitachi ac (kaze 1.5 ton ) last week from vijay sales ,ahmedabad.since the very first day ac started making noise and water tripping problem from the indoor unit.i have registered a complaint since 16/04/13,but uptill now i haven’t yet got a single call for service though i have been calling customer care regularly and asking for solution.
    i fill i have been cheated by the company and if my problem will not get resolved asap, i will take this issue to press and make people aware how this company is harasing it’s clients .also i will go to consumer court for my money back ,i don’t want your plastic box written hitachi on it.we are your customers and had paid good amount for your product,in return we don’t expect such harassment from your part.

    complaint no:13041003057
    mob no:
    9426829650
    9687641414

  28. Shoute

    Just for replacing a new fan i have waited 7 days now and still they haven’t attended after repeatedly reminding them at least 5 times everyday…. very very poor co-ordination between customer care and Technician…. Im very unsatisfied with the servicing and maintenance.

  29. Rajan

    Hitachi i-Clean RAU514ITDA 1.2Ton (5 Star) Split Air Conditioner
    Approx Rs. 42,950/-

    Key Features:
    • 1.2TR Capacity
    • 5 Star Rating
    • Auto Clean Function
    • Stainless Steel Plated Filter
    • Auto Humid Control
    • Auto Climate Technology
    • On/Off Timer With Advanced Start-Up
    • Powerful Mode, Kaimin
    • Cool Mode and Auto Clean Indicator
    • Supercool Function
    • Auto Fan Speed, Selectable Fan Speeds
    • Digilock and My Mode
    • Auto Power Save Mode
    • Auto Restart and Dry Mode
    • 4 Way Air Swing
    • Lower Pull Down Time
    • Low Derating and Silent Cooling
    • Precoated Aluminium Fins
    • Wireless LCD Remocon
    • R 410 A Eco Friendly Refrigerant
    • Defrosting Sensor

  30. Rajnish Chaudhary

    Very-very poor response from Customer Care e mail id. I send a mail on 29th Nov.12 till date i have not received any response side.

  31. manubha h chavda

    v had proud of owing split ac armstrong of 2002 2ton model ac. now its not working kindly tell me whom i shall contact? where is co.’s own workshop at ahmedabad?

  32. Rahul

    Hitachi Split AC

    Hitachi Sugoi 1.5 Tons – RAU518HSDD (White): Rs. 35490
    Key Features:
    Split AC
    5 Star Energy Rating
    Rotary Compressor
    Anti-bacteria Filter

    Hitachi ACE Follow Me 1.5 Tons – RAU518ESD: Rs. 42240
    Key Features:
    Split AC
    4-way Air Flow
    Dehumidifying Function
    1570 W Power Consumption

    Hitachi ACE Follow Me 1.2 Tons – RAU514ESD: Rs. 37240
    Key Features:
    Split AC
    4-way Air Flow
    Dehumidifying Function
    1190 W Power Consumption

  33. vicky

    hi fnrds,
    don’t buy hitachi ac they don’t give proper service to you. i’m one of the customer of hitachi. dont’ believe this company they never the proper service. i’m facing the problem for last 45 days still they didn’t rectify that problem

  34. RahulSingh

    ———- Forwarded message ———-
    From: rahul singh
    Date: Tue, Sep 18, 2012 at 4:25 PM
    Subject: Re: urgent part reqd.
    To: cro.hscfbd@gmail.com, sales@hitachi-hli.com, customercare@hitachi-hli.com, hitachi@hitachi-hli.com
    Cc: sangram.patel@hitachi-hli.com, cro.hcsgur@hitachi-hli.com

    Dear Hitachi..

    Kind attn: Regional Manager/ Country Head..

    It has been extreme level of stupidity that the service provider which you have been allotted in faridabad,is having totally nonsense
    service.The service they are providing is totally nonsense.

    Any customer who is getting angry..on a product or on a part on behalf of Hitachi..its their responsibility to convince to their customers.Despite of being a high value product in market & in India, the service provider is totally providing non sense in return & in
    terms of service to the customers.

    I am fully authorised..& I have rights to get angry on my 45 days old registered complaint to Hitachi.
    Mr. Ashwani from Tirupati talks diplomatic & then talks nonsense in terms of service.

    I am asking about my status of complaint, in return I get a diplomatic answer..after listening I felt that I am talking to a wrong guy in Hitachi. Therefore I have always asked about senior to Mr.ashwani. From there I get the reference of Mr. Sangram Patel & his cell detail so that I can flush out my full anger on him as conveyed by Mr. Ashwani .

    The talk went so rubbish that rather providing proper level of service a service centre refers to regional head.
    He should ask me to wait & request me that sir you will be getting a feed back call from Hitachi Service soon about your concerned complaint.

    Now in this place even Hitachi service people are so busy even to cross check about the complaints which has been registered from
    last one month.
    Irshad from Ahemdabad contact details +07930414747,called once I have explained my concern & after that I didn’t get a response or a return call back from him.

    I have even called from my cell +919899642323 today to talk to Irshad & that stupid person hanged up for 5-7minutes.
    After that I even called again & had a word with Jaidev & asked him to get me connect to Irshad but no response till now.

    Being a customer I have bought products of more than 1.5 lac in single transaction, where I have bought two products of Hitachi, one is Ac & other one is refrigerator.

    It is the extreme level of stupidity that gurgoan service people have make a practice of taking old part first than giving the new part in return to get it replaced under warranty for customer & now by chance if that old part was working slight a bit slow but it was working as compared to the new & okay one. The client gives the old first & expect to get this replaced in a day & after a day when ever the new part arrives & fixed at customers place it is again found defective not even working a slow bit.

    In this above whole story the client or customer suffers, & Hitachi norms are completed cauz they have received their old part & issued new in return-extreme stupidest.

    In this scenario the customers suffers a shit & I don’t know what Hitachi gets in it.!!

    Are you taking your client on grant..that when he him self gets angry & start to pull up the service people then you people rise up.

    I being a user of a Hitachi now want to speak to a country head first rather than getting my concern rectified.

    Thanking You..
    Rahul Singh
    Faridabad- Haryana

    On Fri, Sep 7, 2012 at 12:00 PM, hsc faridabad wrote:
    Dear Sir,
    against the call number 12083101266, the pcb(10968700) is needs to be replace,customer giving us the reminders calls regularly
    kindly arrange the PCB and confirm the availability for the same
    product details are.
    Model no-RZ400END9KX
    Part Code-10968700


    Regards
    Tirupati Services
    Faridabad

  35. Hemant Sharma

    Please I have Purchaser The Summer Qa window AC 4 star on may 2011 . Below Is The Address

    Air Conditioner Points
    .

    3-M 27/2, Kalka Garhi Chowk, Nehru NGR, Ghaziabad, Ghaziabad – 201010
    +(91)-(120)-2718084 |

    I had a problem In AC-Fan ( Sound problem ) in April 2012 .I complaint to air conditioner point .He reply us this is due to servicing problem.
    He had come to our home and wash the air conditioner done the Servicing . After Two mounth left Our Ac- Fan Has Stop .Again I call up To Air Conditioner Point date -15 July time 12.00pm
    Again They come our home on 23th july time 9.30am and check the fan and told us You fan is fail and not workable .He take my fan to his shop .After Two day left we call up . What about my fan .He told that your purchasing gaurentery is expired now .You are purchasing date now 1 year 2 month are left .This is not replace now .So We can take a money For new fan. and this 3 Mouth gaurentery

    My Question Is this Japan Technology only One Year two mouth is Workable .
    Where We go now after September winter is start if fan is not workable again we replace. ?

    also i have registered my complaint on 9 th aug and 14 aug
    We are Requesting you Please look in to this .
    I also send an email Two times to Customer care but till now no one can reply me.
    I am not expected this type of very poor service from Hitachi.

    Could you please advice me what should I have do now.

  36. B K Rai

    I registered service complaint for my window AC First I made complaint on 30-6-2012 for repair (Hitachi Company), but till now no technician attended ,again I have called so many times for repair. but till now no response, About two months has been passed. Please suggest me the remedy/ action should be taken against Hitachi Company.
    I think it’s my one of the biggest mistakes. I will suggest all the people pls do not purchase AC of Hitachi Company…………

  37. vishal

    Hitachi AC New Launched Models Price with Rating

    Window AC (Hitachi Summer Qc) – 1.1, 1.5, 1.5, 2.0 TR- Price – Rs 27640 (5 star), Rs 32640 (5 star), Rs 30900 (4 star), Rs 35140 (3 star)

    Window AC (Hitachi Summer TM) – 1.1, 1.5, 2.0 TR- Price – Rs 28640 (5 star), Rs 34140 (5 star), Rs 36140 (3 star)

    SPLIT AC (Hitachi I-Clean) – 1.2, 1.5, 2.0 TR- Price – Rs 38190 (5 star), Rs 43240 (5 star), Rs 49740 (3 star)

    SPLIT AC (Hitachi I-Tec) – 1.5 TR- Price – Rs 56990

    SPLIT AC (Hitachi ACE Cut Out) – 1.2, 1.5, 2.0 TR- Price – Rs 35690 (5 star), Rs 40740 (5 star), Rs 47240 (3 star)

  38. sachin

    The customer care number is accessible from all the networks like Airtel, Vodafone, Reliance, Tata Indicom, MTNL and BSNL. Please try again.

  39. P.K. Choudahry

    Also one more pint to add here………….The customer care is not rechable from Airtel and Hutch…But its working for MTNL mobiles.

  40. P.K. Choudahry

    I am really very much disappoint from the service of Hitachi, they just looted people and making us fool …first Blender from Hitachi is…On catalog the given number for customer care 35324848 is unreached.I bought My 5 star window AC from Vijya Sales Lajpat Nagar, When i am calling to they they are not responding.And some numbers are also not working. I am calling they for MY AC free services…..

    My decision..Never go for Hitachi

  41. dr shail bhatia

    its been 4 days since hitachi service people removed the fan motor and pcv took it with them and are yet to come back . complaint tele regisztered 9560005215, shastrinagar office ghaziabad please do something before i have to lodge a theft reportin name of reparing a airconditioner. at the local police station.

  42. shiraaz sheroo

    i am really very much dissappoint from the service of hitachi, they just looted people and make them fool ….i intimate these peopls for service continiously from 10 days..but unkay 48 hrs nhi aatay…

    shame for hitachi

  43. y.s.chadha

    i have purchased HITACHI AC on 05-05-12 from M/S Electronic planet , Mohali, Punjab, model no. RAV518ERD. despite repeated reminders to Dealer and customer service centre, no one turned up either for installation and service… is this is the name of HITACHI a multinational company service provider segment… very shameful.

  44. Priyatosh

    We have purchased a Hitachi AC on 15-06-2012 from Sarmag Electronics Model Town. But the AC is not starting. No one taking responsibility–neither the showroom people nor the customer care people from Hitachi..

    What we should do…Why people to purchase an AC which is not working????

    What to do for this showroom people and for hitachi people

  45. Mukesh Yadav

    I brought a new Hitachi Split AC on 24-05-2012 from New Delhi. After Instillation on 27-05-2012 the AC will not working. There is no cooling and compressor makes some noise, when we start the AC. Than I make a complaint on customer call center no on 01-06-2012. After call so many times on customer care number the technician came on 09-06-2012 ( after 8 days) and inform me that they can not fix the AC because there is no Gas in the AC. They say, either you have to pay for the gas or other wise we can not fix your AC.

    I also send an email Two times to Customer care but till now no one can reply me.
    I am not expected this type of very poor service from Hitachi.

    Could you please advice me what should I have do now.

  46. Himanshu Botadara

    We have made complaint to Hitachi Customer Care on 01.06.2012 for continious water dripping from Internal Unit. The service staff came on 02.06.2012 , they have opened the machine and doesnot able to reinstall it. The machine has since been shut down. We have repeatedly made a complaint at your Customer Care no. but nothing has happened so far. Please suggest me the remedy.

    • A.Jeganathan

      I registered service complaint for my window AC which is in AMC, First I made complaint on 7-6-2012, but till now no technician attended ,again I gave another complaint on 24-6-2012, but till now no response, Please suggest me the remedy

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