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IRCTC Customer Care Number

April 19, 2012 | Posted in Railways
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Indian Railway Catering and Tourism Corporation is a subsidiary of the Indian which handles catering, travel and online ticketing operations on a daily basis. The IRCTC Helpline Number is the convenient way to get complete information regarding various services proposed by IRCTC. It is known to be one of the biggest e-commerce website within Asia-Pacific region with six lakh registered users. For inquiry, complaints or feedbacks, dial IRCTC Complaint Number for quick solutions. For any kind of help, please dial IRCTC Customer Care Number or IRCTC Toll Free Number to know more about your ticket status.

IRCTC Customer Care Number

  • IRCTC Toll Free Number: 1800-111-139 (24 Hours)
  • IRCTC Railway Catering Complaints Number: 1800-111-321 (Toll free)
  • IRCTC Customer Care: 139 (24 Hours)
  • IRCTC Delhi Customer Care: 011-3934-0000, 011-23340000
  • IRCTC Mumbai Customer Care: 022-2530-0000
  • IRCTC Hyderabad Customer Care: 040-2530-0000
  • IRCTC Bangalore Customer Care: 080-2530-0000
  • IRCTC Chennai Customer Care: 044-2530-0000
  • IRCTC Ahmedabad Customer Care: 079-2530-0000
  • IRCTC Chandigarh Customer Care: 172-2530-0000

IRCTC provides catering services on trains like All Duranto Express, Frakkha Express, Maitree Express, Kandhari Express and all the trains operated by Zonal Railways railway stations across India. IRCTC has redefined the pattern of Railway Ticketing in India. It has developed Internet-based Rail Ticket Booking and Cancellation facilities through its website, as well as from the cell phones via GPRS or SMS. Some of the awards and recognitions won by IRCTC are:

  • Indian e-Retail Awards 2015 for Leisure and Travel e-Retailer of the Year
  • IRCTC App: Best Use Of App genre In Mobillion Event
  • Website Of The Year Award for 2015
  • “National Tourism Award of Excellence” by Ministry of Tourism, Govt. of India
  • “National Award for E-Governance, 2007-08” mutually by Department of IT, Govt. of India and Govt. of Haryana
  • “Genius of the Web Award 2007” for Best E-Gov PSU Site by CNBC
  • IRCTC Maharaja Express for CNBC-AWAAZ Travel Award 2015 for Best Luxury Train

Money Debited But Ticket Not Booked

Status in “My Transactions” Cause Action by IRCTC Action by Bank
Payment Settled but Ticket Not Booked •Passenger opted for particular berth at the time of booking and ticket not booked due to choice of Berth not available. •Other reasons such as network failures etc. Amount is credited back on next day to the respective Bank. Bank credits back the amount within 2-3 working days in Account through which booking was done.
Settlement Failed and Ticket Not Booked •System or network failure at Banks end or at PG before remitting Ticket Amount to IRCTC . Amount is not credited to IRCTC Account. Amount is with Bank. Bank will refund the money after due verification.

For PNR Enquiry, dial Indian Railways Enquiry Number, i.e.139. Write PNR in write option of your message box and your 10 Digit PNR Number and send it to 139. You can now cancel your tickets with this number by giving a call.

IRCTC has integrated with Simpli5d Technologies to introduce captchas on its train ticket booking website.  It has proposed for installation of food vending machines with 6-7 menus to the Railway Board. It has recently introduced tour packages for Gatimaan Express passengers to Agra and is planning to organize international trips to US, Europe.

IRCTC Customer Care Number for Catering Related Issues

IRCTC Central Control Office Customer Care Number: 011-23345300
IRCTC Delhi Control Office Customer Care Number: 011-23221147
IRCTC Mumbai Control Office Customer Care Number: 022-22618067
IRCTC Kolkata Control Office Customer Care Number: 033-26601743
IRCTC Chennai Control Office Customer Care Number: 044-25353341
IRCTC Internet Ticketing Customer Care Number for Delhi: 011-39340000
IRCTC Internet Ticketing Customer Care Number for Chennai: 044 -25300000
IRCTC Complaint Through E-Mail: feedback@irctc.com

IRCTC Tourism Helpline Numbers

IRCTC Tourism Delhi Helpline Number: 011- 23701100
IRCTC Tourism Mumbai Helpline Number: 022- 22644378
IRCTC Tourism Kolkata Helpline Number: 033- 22439045
IRCTC Tourism Chennai Helpline Number: 044- 64594959
IRCTC Tourism Chennai Helpline Number: 040- 66201263

IRCTC General Information for Railway Tickets Booking

I-Tickets/E-Tickets: care@irctc.co.in
For Cancellation E-Tickets: etickets@irctc.co.in
For Shubhyatra Users: shubhyatra@irctc.co.in
For Mumbai Suburban Season Tickets: seasontickets@irctc.co.in

IRCTC Corporate Office Contact Details

Address: Indian Railway Catering and Tourism Corporation Ltd., 9th Floor, Bank of Baroda Building, 16, Parliament Street, New Delhi -110001
Contact Number: 011-23311263/23311264
Fax: 011-23311259

IRCTC Tourism Facilitation Center Head Office Contact Details

Address: 2nd Floor, STC Building, Jawahar Vyapar Bhavan, 1 Tolstoy Marg, New Delhi – 110001
Contact Number: 011-23701145/46/74
Fax No. 011-23701185
E-Mail: ggmtm@irctc.com

IRCTC Internet Ticketing Service Head Office Contact Details

Address: Internet Ticketing, State Entry Road, IRCA Building, New Delhi -110055
Fax: 011-23345400
E-Mail: ggmit@irctc.com

IRCTC North Zone Offices Contact Details

IRCTC Zonal Office

Address: Rail Yatri Niwas Building, New Delhi Railway Station Complex, Ajmeri Gate Side, New Delhi – 110002
Contact Number: 011-23234763, 23221146, 23221147 / 09717648888
E-Mail: ggmnz@irctc.com, ggmdelhi@irctc.com 

IRCTC Rail Neer Plant in Nangloi

Address: Rail Neer Plant, Northan Railways Wireless Station Area, Opposite Nangloi Bus Depot, Nangloi, Delhi -110041
Contact Number: 011-65152575/ 25949774
Fax: 011-25949773

IRCTC Registered Office in Lucknow

Address: Paryatan Bhawan, 2nd Floor, C-13, Vipin Khand, Gomti Nagar, Lucknow – 226010
Contact Number: 0522-2305522/44
Fax: 0522-2305533

IRCTC Registered Office in Jaipur

Address: 708, 7th Floor, Crystal Mall, Sawai Jai Singh Highway, Banipark, Jaipur – 302016
Contact Number: 0141-4020194/ 4020198
Fax: 0141-4020193

IRCTC Registered Office in Chandigarh

Address: SCO-80-81-8, Sector 34A, Chandigarh -160034
Contact Number: 0172-4645795, 6572156
Fax: 0172-4645795

IRCTC South Zone Offices Contact Details

IRCTC South Zone Control Office Details

Address: 6A, The Rain Tree Place, No. 9 MC Nicholas Road, Chetpet, Chennai- 600031
Contact Number: 44-28363453 / 044 -28362430
Fax: 044-28361997
E-Mail: ggmchennai@irctc.com

IRCTC Registered Office in Ernakulam

Address: C.B. Royale Building, 2/2 – Dr. Rajkumar Road, Rajaji Nagar, Banglore -560010
Contact Number: 080-23123877

IRCTC Rail Neer Plant in Palur

Address: Rail Neer Packaged Drinking Water Bottling Plant, Palur Railway Station, Village And Post Palur, Taluk- Chengalpattu, Distric- Kanchipuram(Tamil Nadu) – 603101
Contact Number: 044-27437007

IRCTC South Central Zone Office Contact Details

Address: 2nd Floor, AM Sri Classic Complex, Sarojini Devi Road, Secunderabad -5000071
Contact Number: 040-66201263 / 040-27800648 / 040-66321260
Fax: 040-66201264
E-Mail: ggmsecundrabad@irctc.com

IRCTC East Zone Offices Contact Details

IRCTC East Zone I & II Zonal Office

Address: Old Koilaghat Building, Ground Floor, 3, Koilaghat Street, Kolkata 700001
Contact Number: 033-22439045 / 22133207
Fax: 033-22439046
E-Mail: gmkolkatta@irctc.com

IRCTC Registered Office in Bhubaneswar

Address: A-0/1, Ground Floor, Bhubaneshwar Fortune Towers, Chandra Shekhar Pur – 751023
Contact Number: 0674 -2303657
Fax: 0674 -2301853

IRCTC Registered Office in Patna

Address: Boscomaun Tower, 4th Floor, West Gandhi Maidan, Patna – 800001
Contact Number: 0612-2205801 / 2213993
Fax: 0612-2213993

IRCTC Registered Office in Guwahati

Address: 4D, Mandvi Aptts., In Front of Ranvirra Bhawan, GNB Road, Ambari, Guwahati, Assam – 781001
Contact Number: 0361-2737122
Fax: 0361-2737123

IRCTC Rail Neer Plant in Danapur

Address: Rail Neer Plant, Loco Colony, South of RPF Barracks, Khagaul, Danapur, Patna – 801105
Contact Number: 06115 -232557 / 0612 -6500650
Fax: 06115-232557

IRCTC Local DHR Tourism Coordinator

Contact Number: 9434049405

IRCTC West Zonal Office Contact Details

Address: 2nd Floor, New Administrative Building, Central Railway, CST, Mumbai – 400001
Contact Number: 022 -22618062
Fax: 022 -22618066
E-Mail: ggmmumbai@irctc.com

IRCTC Registered Office in Bhopal

Address: 2nd Floor, Bank of India Building, Arera Hills, Bhopal -462004
Contact Number: 0755-2577011
Fax: 0755-4057982

IRCTC Registered Office in Ahmedabad

Address: 5nd Floor, Pelican Building, Gujarat Chamber of Commerce and Industry,
Ashram Road, Ahmedabad – 380009
Contact Number: 079-26582673-75
Fax: 079-26580735

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