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Idea Customer Care Number

April 13, 2012 | Posted in Mobile Service Providers
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Idea believes in offering satisfactory customer guidance for which the Idea Customer Care Number and Toll Free Number for Prepaid and Postpaid Connections has been created to connect you to Idea which is the 3rd largest GSM Telephony Service Provider in India. If you are an Idea customer and facing any problem in services, you can freely dial Idea Toll Free Number. With the help of Idea Toll Free Customer Care Number, you can directly contact to the Idea Customer Support Team and get immediate solutions to your queries.

Idea Cellular Customer Care Number

Idea Toll Free Number: 1800-270-0000
Idea Customer Care Number: 12345 (for Idea Users)
Idea Toll free Number for Complaint/Request: 198

Idea is one of the most popular telecom service provider brands across India. Idea has also launched the 3G service. Idea 3G services are well received by users alike around the country. With the help of latest technology and new innovations, Idea has emerges as a behemoth of Telecommunications Sector. They have total 22 Service Circles. Idea Established 11 Service Centers in last 4 years out of its total 22 Service Circles across the country, 3G in 9 of these Circles. Idea coverd 4000 towns at the end of the 2012. The company, apart from wireless cellular services, also provides high speed Internet Services to its customers. Idea Cellular is usually known as Idea, and it is one among world’s Top 10 Telecommunications Service Providers. Idea is a leading Indian service provider company based in the financial capital of India, Mumbai. The Company has widely been acclaimed for its excellent services and customer support system. It won continuously 2 time the GSM Association Award for best billing and Customer Care Solutions. Idea has over 3000 Idea Service Centres across the country and service delivery platform is ISO 9001:2008 certified.Apart from others, Idea take care of all its customers whose mother language is not Hindi. To ensure that they also get best service solutions, the company has set up several Regional Customer Care Centers. Idea Regional Helpline Numbers are also available into the Idea cellular. These numbers are different according to the states and metro cities. And these Regional Idea Mobile Customer Care Numbers are:

Regional Idea Mobile Customer Care Numbers

Idea Delhi Customer Care Number: 9891012345
Idea Bihar Customer Care Number: 9708012345
Idea Haryana Customer Care Number: 9812012345
Idea Postpaid Jammu & Kashmir Customer Care Number: 9086012345
Idea Prepaid Jammu & Kashmir Customer Care Number: 9086012345
Idea Postpaid Kerala Customer Care Number: 9847012345
Idea Prepaid Kerala Customer Care Number: 9847112345
Idea Maharashtra Customer Care Number: 9822012345
Idea Mumbai Customer Care Number: 9702012345
Idea UP (East) Customer Care Number: 9889012345
Idea UP (West) Customer Care Number: 9837012345

Idea compete other 14 service providers (GSM & CDMA) in India. Idea progressively grown day to day. Idea released various stores to reached to the customers with various services like prepaid, postpaid, datacard, 2G, 3G etc. Various services and facilities are available into the Idea cellular outlets to resolve customers’ problem. The Company has its Head Offices in MumbaiDelhiBengaluru and RajasthanIdea Cellular Corporate Office in situates in Mumbai.  Complete contact details of Idea Cellular Corporate Office and Idea Cellular Head Offices are given below.

Idea Cellular Corporate Office Contact Details

Address: Windsor, 5th Florr, Off CST Road, Near Vidya Nagari, Kalina, Santacruz (E),
Mumbai – 400098
Contact Number: 91 95940 04000
Fax: 91 95940031 181

Idea Cellular Head Office Contact Details

Address: 5th FloorWidsorKalinaSanta Cruz(East), Mumbai – 400098, Maharashtra, India
Contact Number: (022) 66820000
Website: www.ideacellular.com

Idea cellular Branch Offices

Idea New Delhi Office Contact Details

Address: 18, First Floor, Vasant Arcade, Nelson Mandela Marg, Sector B, Vasant Kunj,
New Delhi
Contact Number: 09891040402

Idea Bengaluru Office Contact Details

Address: 75, Civil Station, Richmond Road, Bangalore – 560025
Contact Number: 9844012345
Fax: 080 22098441

Idea Rajasthan Office Contact Details

Address: 1-2, Jai Jawan Colony, Tonk Road, Jaipur, Rajasthan – 302018
Contact Number: 9887012345
Fax: 0141 – 2724409

Comments (160)

  1. Vikas kumar sangwan

    Sir I am vikas kumar I want call detail of my number whoes number is 9690497372 ple send CDR of my email add otherwise it process i recieve CDR

  2. George

    Dear IDEA

    I have been using idea for use of 3g data on my smartphone.

    I have to say that my experience was frustrating most of the time.

    The range on the phone will show H but it will never connect to the net. Only when it shows H+ will the net get connected.

    The funny thing is H+ will come if we open speed test.net and sites like it! But other sites seem to be second class citizens of the website world.

    Will you do something about it or should we port and seek greener pastures?

  3. Ashok Gorade

    To, Officer

    Idea Cellular

    Complainer – Ashok Gorade Mobile No. 9702923568
    Yesterday night I have done the prepaid recharge of amount 250/- Rs. through my Axis Bank credit card , amount bis deducted from my account but not balance of 250/- Rs received on my phone.

    Pl. look in to this


    i purchased 3G Idea Smart WIFi data card on 24-03-2015 with sim.24 hours actvation has to be done.
    However even after completion of 36 hours not activated.and there is no proper responsce from the customercare center.please issue proper instructions to the callcernte people.thank Q

  5. Siddhant

    What the crap is going on.

    I got recharge of 71/- rs for getting incoming call free during roaming.

    And now I am charging by your network while I am taking call on roaming.

    SR No: Q1-52110362106

  6. Krishna

    I am having a prepaid idea number at Hyderabad. I am permanently shifting to Mumbai now. Can I use the same mobile no by using Mobile numaber portability across circles within idea ie can I get a new sim with the same number from idea Mumbai by cancelling the Hyderabad Sim


    I have applied for change of portability from MTNL Net work to Idea in the month of November, 2014. All my documents were taken from me. Verification has also been carried out. Still my connection has not been started. My Number for change of portability is – 9868160676

    I have not been informed any thing from the Idea. In case you are not providing me the services, please return my documents and take the sim back from me.



  8. keshav kumar

    stupid service and boogas internet recharge…. custmor care waale har smay busy rahte h or charge bhi lag jaata h…….
    tottaly helpless service :/

  9. vijayan M

    my idea 9087341777 post paid bill settled in 07.11.2014 but unfortunately 08.11.2014 AN onwards my phone is disconnected. The next day immediately connected. another one day day the same problem there is no net work connection. What is the problem how can i use this net work in future please inform me immediately my Airtel No. 90037 46406 other wise i will not use this sim permanently

  10. VINU M

    I have been your customer about 15 years(since the name escotel)
    since i joined i never used the mobile internet(pocket data),i never sent a request for the application of mobile data but there is a problem regarding the pocket data..They are taking money without my permission,by badmanner you are taking money by saying any net plan.but actually i never used or i never downloaded any application through mobile internet.I complained this issue in trivandrum sreekaryam ,enchackel and statue offices but they behaved roughly(esceptioly sreekaryam and statue).They informed us that they have NO ‘IDEA’ about what we have said and also they said to complained customer care and the customer relationship exective Anup_philip behaved very badly..
    since we are not requested to have packet data in mobile ,why you are pressurising me in to your commercial fight.kindly speak the reason about this matter within 2 days,otherwise me and my 32 friends using IDEA are wish to port/disconnect.
    I want reply in mails as well as in phone calls( specially malayalam customer executive).
    yours faithfully
    VINU M
    mob:9847257183, 9744557183

  11. Pooja Rani

    sir I need some 10-12 postpaid connection of idea company in haridwar location. So please tell contact me as soon as possible. My contact no. is 8859869795

  12. R K Sharma

    I have purchased a SIM of postpaid connection on 11 sept through executive/ sales executive and handed over documents as required by him number 9911643800 was alloted to me . connection not activated. I contacted many helpline numbers and on customer care email. I got a call from executive from that executive on 20 sept that the allotted number has already given to some one else. I was forced to accept another number 9911019800 and assured that this number will be activated on tomorrow. But very sorry to say that despite my long and continuous persuasions the number not activated so far. Very very poor and unresponsive service by a private operator. can any body help me or should I cancel the booking.



  14. Maruti Bagal

    faltu services hopless service i m not happy

  15. Maruti Bagal

    But recharge not done i call customer care also but it is not done hopes service from idea

  16. Maruti Bagal

    Prepaid Instant Recharge
    Payment Details
    Mobile Number 9011651480
    Payment Status Success
    Reference Number MSMP3456040522
    Payment Date 20-08-2014 10:08:43
    Amount 60.0
    Comments Your payment is successful but your recharge is being processed. Your transaction id is 52652504 and reference number is MSMP3456040522.In case the recharge is unsuccessful, the amount paid by you for this transaction would be returned to the account from which you have made the payment in eight working days.

  17. meena manoj

    coll me

  18. Ramachandra

    Please block this number 8722484827 as somwbody is using instead of me and i dont want incoming calls and out going calls sms and all from this numbr. Please block all sms incoming and outgoing and other activities immediately now itself. Please ban this idea mobile number as soon as possile i am facing so many furdles from many days onwards.

  19. Manoj Kumar Shrivastava

    Problem resolved by customer care officer Mr. Gaurav. Thanks.

  20. Manoj Kumar Shrivastava

    I am a satisfied IDEA customer since 10 yrs but facing some problem from few days. My family is an IDEA FAMILY. During on line recharge I am not getting talktime balance on my nos.9826603703 and 9926393263. Reported thrice on customercare@idea.adityabirla.com but company not responded yet now. Is the Idea customer care in deep sleep ? Wake up please.

  21. surendra kumar rana

    My no.9928289565
    Custer not info last date off connection diactivat and my connection deactivat.so me requst activat my no.and provide me all searvice benifit.

  22. tarun

    very poor service .. tried ur customer care no. hundred tyms but there is no response from ur syd …
    cant bear this kind of attitude ..kindly see toward it …

  23. Manoj Kumar Pandey

    i manoj kumar pandey using idea conection since 01 years, yesterday i recieved a massage from idea side, GPRS 3G Pack has been succesfully on my mobile, but i did not do the request this facility. so i want know that, how the activate GPRS 3G Pack on my mobile. and my mobile set also not favour the GPRS 3G Pack. i will going to consumer forum for this. otherwise stop it.
    my mobile no. 9958283797

  24. jmdev

    A few minutes back I posted a Comment giving some unpalatable truth about Idea Cellular’s customer-dealing and why I ported my Idea No. to Vodafone. I did mentioned there that my closing-balance was eaten-up by Idea-Cellular during Porting. Along the line, I did mention why the Birla Companies are slowly and steadily falling from grace. I also mentioned there that these business communities MUST REALIZE THAT ULTIMATELY QUALITY OF SERVICES STAND THE TEST OF TIME.
    Now, you all Idea Customers should judge what wrong was mentioned in my comment. AND AS FORETASTED, THE COMMENT HAS BEEN DELETED BY THE MODERATOR.

    Mr. Moderator : Can you delete thousands of such experiences expressed by the customers all throughout the Social Media ? For your information, there are groups online who have lunched “Customers Against Idea” which has hundreds of members…!!!!

    • Sudhir mahendra

      I fully agree and appreciate views expressed by mr. jmdev. I was using Idea postpaid connection for last 8 years and felt my bill was slowly and steadily rising with my usage remaining same. After seeing no reprieve after numerous complaints , I got my no ported to Airtel and its 6 months now my bill has come down by 40-50% on a monthly basis. Now same stupid act with my data card where I have been seeing a systematic rise and as usual you complain and they at IDEA just don’t care. Is that a corrupt way to jack revenue…Stop “Ullu Banaoing”….People are getting smart…!!!!

  25. Debjani Dev

    I called CC( no-12345) on 08/07/14 at about 12.30pm asking to know if any minimum FTT offer with unlimited validity available into my no. or not. CCE advised me to dial 12111 or 53570 to know about such offer. I called both the given nos. and was told that ” I am entitled for Rs.40 FTT with unlimited validity “.
    Accordingly I recharged my no. with Rs.40/- on the same day at about 07.09 pm. but WAS VERY SURPRISED TO RECEIVE AN ACKNOWLEDGEMENT SMS informing me that my account has been credited with Rs. 32.60 only – instead of Rs.40/-.

    Again I called CC(no-12345 all paid calls) at 10.50pm and they replied that the balance of Rs.7.40 will be credited by next 24 hours. BUT MOST IRONICALLY NOTHING OF THE SORT HAS YET BEEN DONE.

    On 10/07/14 at 1.41am I lodged a complaint(no.-46172880269) at 198 and got a response that the amount of Rs 7.40 will be credited by next 48 hrs.

    Now, I again called Mr.Sunil of CC no.- 18002700000 at 5.01pm today to inquire about the matter and he told me that there were no such offers on 08/07/14 for my no.and hence my complaint is closed. He also advised me to contact this email id ( ccare.dl@idea.adityabirla.com) for further complaints and hence this mail.

    I therefore request you to look into the matter and credit my a/c accordingly.

    Thanking you.

    PS: I sent this email to- ccare.dl@idea.adityabirla.com

  26. Ramachandra

    Please block my simcard as it is not working well.

  27. Ramachandra

    Please block this number 8722484827 as somwbody is using instead of me and i dont want incoming calls and out going calls sms and all from this numbr. Please block all sms incoming and outgoing and other activities immedeiatley now itself.


  28. ramautar gupta

    i have purchased a new idea sim on 1week.. but it is not yet activated so,with hin how many days it will get activated

  29. Munish Kumar

    Dear team,

    I am Munish kumar form ludhiana Punjab mob no 8728961234 this is corprate plan of axis bank .Useing idea this no last 1 years i had not any problem in last one year.But today i am stock when i am see the bill in which billpayment is about to 11000/-.In which internet uses charges about to 9500/-.Your one of excutive call me about of 15-20June he had tell me that our 3G start in your city.I am happy to hear it.He had said to me kindly start the internet with us.I am agree with him and say to start it but he did not tell me it proper way.

    Now i m faceing great problem with it.i m unable to pay 11000/-rs of your bill.

    Kindly do something needfully

    Munish Kumar
    mob no 9023334519,8728961234

  30. Idea Mobile Number Portability

    Idea Mobile Number Portability Steps:-

    .Get the Unique Porting Code (UPC) by sending SMS from active mobile number with a text “PORT ” to 1900.

    .You will receive Unique Porting Code (UPC) within sometime.

    .Complete the Customer Agreement Form (CAF) and Mobile Portability Form (MPF) with Unique Porting Code (UPC).

    .The Customer Agreement Form (CAF) and Mobile Portability Form (MPF) will be available at Idea mobile operator store, the operator’s store to which the active number is to be ported.

    .Submit the Customer Agreement Form (CAF) and Mobile Portability Form (MPF) with self attested passport size photograph, ID Proof and address proof with signature at mobile operator store and/or any other document/s required by the new operator.

    .A new Idea Sim card will be issued after the submission of the required Documents at the Idea operator’s store.

    .Idea Mobile will send an SMS on your old/existing operator’s SIM (existing connection) informing about the date and approximate time till which you can continue to use your existing operator’s SIM card.

    .There will be a ‘no service period’ which will begin after date and approximate time up to which you can continue to use your existing operator’s SIM card.

    .After the ‘no service period’, you can replace your existing operator’s SIM card with the new SIM card in your mobile handset.

  31. Krishna Kumar PV

    Deare Sir,
    May Mob No: 7204367449 at karnataka prepaid connection deducted more amount from my recharge amount’s. I recharged 27/05/2014 Rs 120/-full talk time and between 04 days the amount are deducted. Yesterday I recharged Rs50/- again and call only one call to Kerala for 01 minute. Today I try to call not going and say balance nil. Please check and revert me. otherwise I will PORT your Connection.

  32. hi this is vijay kumar .my sim card is blocked . please solve my sim problem.

  33. nagesh

    dear sir
    i was ussing 2 G net by passed 3 months but after i recharged 98 pack its not working
    pls do need ful



  34. k.c.shankaraiah

    Every day amount cut in my mobile phone from packages with ought subscribe. I call many times 155223 and also send message to this toll free number.But ,there is no response

  35. everett (india) pvt ltd


    SUB:- Cell No. 98481 94994 – for Monthly EBill -statement – Reg.

    This is to inform you, the above subject cell phone Monthly statement receiving so far through our Email evtvtz@sancahrnet.in, but above said email has not working as on position.
    Hence, we request you please send E BILL -statement in future to the below said Email address.
    Please ENROLL OUR NEW EMIAL ADDRESS” everett-vizag@everett.co.in
    Please do the needful

    BRGDS/ Everett (India) Pvt. Ltd.
    Authorised Signature
    (M. GOPAL REDDY – CELL 9848194994)
    Ph 0891 2525650/2566676

  36. Idea service in all over india is useless,dump, worst ,dont by idea sim card

  37. Smm

    I have a prepaid chip every month I charge it with RS 150.00 for data valid for one month .. And also fill up with RS 300.00 whenever my balance for talk time is low
    I have been recently seeing that my talk time funds disappear in no time at all..when I spoke to the agent at the idea showroom he said because my data period was over then the money will be deducted from the talktime credit…fine that is acceptable ,,but the problem here is that.. The 30 days so data are not over,,, then why is my balance not there anymore
    Please have one of your senior managers who can give me a proper solution to my problem send me an e mail with a contact number and name so I can call… This is the third time it’s happened and this time for sure my data period is still valid
    Thanks and hoping someone from Idea will respond

  38. durga prasad

    i have purchased a new idea sim on 27th,march.. but it is not yet activated so,with hin how many days it will get activated

  39. Gufran Mustafa

    aapke Idea show room Barabanki-225001UP replacement ke 15/3/2014ko diya tha joki meraMobile kho gaya tha Police Complain & IDde chukahoo Aaj Date 19/3/2014 tak mera Sim na Band hua hai na Doosra sim khula hai

  40. Pitambar kumar

    I have port out my aircel number: 8802112851 to Idea number. Your executive has collected my document at home on the date of 15/03/2014 with rs 50/-. and provide me the idea new sim. but still this number has not been port out till today. so request you to please check it out and confirm me at 9818172851 and kumar_pitambar@yahoo.com

  41. gangadhar

    sir i sold new idea sim but not activated
    and not response to local dealer
    please action to very very urgent
    my regular no 9049050310 please call me

    sir i sold to one idea sim
    but not actavated and no response to dealer
    please action to urgent and call my regular no9059040310 very very urgent

  42. gangadhar

    sir i sold new idea sim but not activated
    and not response to local dealer
    please action to very very urgent
    my regular no 9049050310 please call me

  43. Muraleedhar Menon

    Pls Let me know is there is 3 G avalibility in Peruva area, Kottayam Dist.

  44. Narayanan P

    Please guide me how I can activate Internet in my Mobile Phone.Also plese inform me the Internet Plans and Offers

  45. ajay

    sir idea reduces my speed to 40 kbps please suggest me something to increase my speed in a recharge of 201 rs .

  46. Priyanka Kapoor

    I have a problem with my sms pack.Today i have sent 2 sms at 7 hours 7 minutes.Both the sms are undelivered but deduction was made one rupee for each sms from my main balance I have taken a sms pack of Rs 47 and its validity is in existence.In this regard,i spoke to Mr. Sharad on idea customer care no.-9826012345.He said call after 1 hour again.I want to know that whose fault it is- customers or your company? Why should I make call again and again.To reimburse Rs 2,do I need to make calls for more than that amount? Is this the service you are providing? I want an immediate response,please.

  47. www.brazowy-mis.com.pl

    Hi there! Would you mind if I share your blog with
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  48. vishal agarwal

    sir/ madam
    this side is vishal agarwal from jaipur city .i have one  shop in main  market in chandpole bazar for rent
    if u are  intersted for your idea mobil showroom etc so please u contact to me .
    my cell no 9829087505.
    so plz any your queris for my side plz contact to me .9829087505

  49. Maninder

    Idea send their executive for a postpaid connection saying he will give the no. in 2 days i never received call from him now his no is switchd off. My sim card shows registration failed. and some call comes to me that i have to pay the bills in very rude tone. Is idea so deprived of money that they are trying such cheap tactics to get money. horrible i must say.

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